Privacy Policy

Introduction

Sterling Collections LLC ("we," "our," or "us") is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website scllcga.com, contact us, or engage our services.

By using our website or services, you acknowledge that you have read and understand this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or use our services.

Information We Collect

Information You Provide Directly

We may collect the following personal information when you voluntarily provide it to us:

• Full name, mailing address, email address, and telephone number
• Information submitted through our contact forms or via email correspondence
• Business name, title, and professional contact information
• Details related to outstanding debts, including debtor information, account numbers, and balances owed
• Financial records and documentation relevant to debt recovery efforts
• Any additional information you choose to provide during consultations or communications

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address, browser type, and operating system
• Pages viewed, time spent on pages, and navigation paths
• Referring website addresses and search terms
• Device type and screen resolution

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our debt recovery services
• To communicate with you regarding your account, inquiries, or our services
• To process and manage debt recovery cases on behalf of our clients
• To comply with legal obligations and regulatory requirements
• To improve our website, services, and client experience
• To detect, prevent, and address fraud, security issues, or technical problems
• To enforce our terms of service and protect our legal rights

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following circumstances:

• With our clients: We share relevant information with creditors and clients who have engaged our services for debt recovery purposes.
• With service providers: We may share information with trusted third-party vendors who assist us in operating our business, such as skip tracing services, legal counsel, and technology providers, subject to confidentiality obligations.
• For legal compliance: We may disclose information when required by law, subpoena, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• In business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include:

• Encrypted data transmission using SSL/TLS technology
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and monitoring
• Employee training on data handling and privacy procedures

While we strive to protect your personal information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

Your Rights Under Federal Law

Under the Fair Debt Collection Practices Act (FDCPA), you have the right to:

• Request validation of any debt within 30 days of initial communication
• Dispute the accuracy of a debt in writing
• Request that we cease communication with you (subject to certain exceptions)
• Be free from harassment, false statements, and unfair practices in the collection of debts

Under the Gramm-Leach-Bliley Act (GLBA), we are required to protect the confidentiality and security of your nonpublic personal information and to provide you with notice of our privacy practices.

Your Rights Under Georgia State Law

As a Georgia-based company, we comply with all applicable state privacy and consumer protection laws. Georgia residents may have additional rights regarding their personal information under state law, including the right to access and request correction of inaccurate personal data held by our firm.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us analyze website traffic and customize content.

You can control cookie settings through your browser preferences. Disabling cookies may limit certain features of our website but will not affect your ability to contact us or use our services.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we will securely dispose of it in accordance with our data retention policies and applicable law.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on this page with an updated "Last Updated" date. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have questions or concerns about this Privacy Policy, your personal information, or our data practices, please contact us: